SHIPPING INFORMATION

When will my order will be dispatched?

We post your orders 5 times during the week from Monday to Friday. The delivery time varies accordingly to the country of destination; Kabuki Studio warehouse is in Roma (Italy).
We offer two delivery services:

  • REGISTERED AIRMAIL
  • DHL EXPRESS

Registered Airmail

Carrier is Poste Italiane (Italian postal service) all orders can be traced here using the tracking number you’ll find in your order history: https://www.poste.it/cerca/index.html
Delivery time is 5-7 working days for Europe and 7-14 working days for the rest of the world (please kindly note that this counting doesn’t include the time for customs clearance).

DHL Express

Carrier is DHL, this express courier grants the highest standard on the market, delivery time for Europe is 1 working day and 3 working days for the rest of the world (please kindly note that this counting doesn’t include the time for customs clearance).
It’s important that you add your phone number and email to your personal data because the carrier will use them in order to contact you in case of problems or to give tracking details.

FREE shipping

Kabuki Studio does offer free express (DHL Express) shipping, in order to benefit of this offer your order must be:

  • at least 300euro for Europe/USA/Canada
  • at least 500euro for Asia
  • at least 600euro for Oceania & rest of the world

The free shipping is automatically handled by our e-commerce.

Pre-orders

When an item is sold as “pre-order” that means is not yet in stock, the mass production has started, but it’s not yet completed. This usually it takes 4 weeks, but the expected delivery time is given in the item’s description.
Kabuki Studio pre-orders always come with advantages*, they are:

  • discount over the full retail price
  • bonus parts not present in the standard edition

(* not necessarily those benefits will come together)

Import taxes (outside the EU)

Kabuki Studio is not responsible for any charges you may have to pay in taxes or customs duty.
We suggest you contact your local customs office to establish what charges you may incur if you buy our goods from outside the EU.